Getting Started

How to create a borrower

Borrower records are the foundation of every loan in Lendbox. Before you can disburse a loan, assign collateral, or track repayments, the borrower needs a complete profile in the system. This guide walks you through creating one — from opening the Borrower Management section to saving the finished record. It takes about a minute, and you only need the borrower's personal and identification details on hand. Step 1: Open Borrower Management From the main menu, click Borrower Management. This is the section where all borrower records are created and managed. Step 2: Go to Borrowers Click Borrowers to open the list of existing borrowers. From here you can view current records and manage their information. Step 3: Start a new borrower profile Click Add Borrower to begin creating a new profile. Step 4: Enter the borrower's details Fill in the borrower's information, including fields such as first name, last name, and date of birth. Complete all the details you need for the record so the profile is accurate and ready to use. Step 5: Attach supporting documents You can upload any files, documents, and images associated with the borrower — for example, identification documents or photographs. This keeps everything tied to the borrower's profile in one place. Step 6: Add next of kin You can add as many next of kin as you need. There is no limit, so include every contact relevant to the borrower. Step 7: Save the record Click Save to store the new borrower's information and complete the creation process. Done You have successfully created a borrower record by entering all the required personal and identification details in Lendbox. The borrower will now appear in your Borrowers list and is ready to be linked to loans.

How to Create a Loan Product and Loan

In Lendbox, a loan product is a reusable template that defines the terms of your lending — principal ranges, interest, fees, penalties, and repayment rules. Once a product is set up, creating an individual loan is fast, because the loan inherits everything from the product you select. This guide covers both halves of the process: first configuring a loan product, then using it to create a loan. Part 1: Create a Loan Product Step 1: Open Loan Products In the left navigation panel, click the Loan Management tab, then click Loan Products to open the loan products section. Step 2: Add a new loan product Click Add Loan Product to start creating a new product. Step 3: Enter the product title and description Enter a product title — this is how the product will appear to your team. You can also add an optional description to give more context. Step 4: Set the principal amount range Define the minimum and maximum amounts you are willing to lend under this product. Every loan created from this product must fall within that range. Step 5: Configure the duration Choose whether the loan duration is measured in months, weeks, or days. Then select whether it is a fixed duration or a range. Step 6: Set the interest terms Enter your interest rate as a percentage, then select how often interest is applied. Step 7: Choose the repayment type and cycle Set the repayment type and select a repayment cycle that determines how repayments are scheduled. Step 8: Set the repayment days Use the repayment days setting to control which days of the week borrowers are allowed to make repayments. Step 9: Add fees Under the fees section, click Add Fee to set up the fee details. You can add as many fees as your product requires. Step 10: Set up penalties Configure penalties, which apply when a borrower falls behind on payments. You can define the penalty amount and how it is calculated. Step 11: Save the loan product Once every field is filled in, click Save to create the loan product. It is now ready to be used for new loans. Part 2: Create a Loan Step 12: Open the Loans area Click Loans to access the loans management area. Step 13: Add a new loan Click Add Loan to create a new loan record. Step 14: Select a loan product Choose a loan product for this loan. The loan details — interest rate, repayment cycle, fees, and penalties — are automatically pulled from the product you select and prefilled for you. Step 15: Choose a loan status Select a status for the loan. For example, choose Active if the loan is ready to start, or Pending if it still needs approval. Step 16: Select the borrower Click the borrower field to choose who the loan is for. You can select either an individual borrower or a borrower group. Step 17: Adjust any other fields If needed, modify any of the remaining fields, such as the principal amount, interest rate, interest method, or repayment cycle. Step 18: Review the repayment schedule Click View Repayment Schedule to see the expected schedule. This shows the payment dates and a breakdown of each installment. Step 19: Add collateral and supporting files If applicable, add collateral details, then upload any files, documents, or images associated with the loan. Step 20: Save the loan Once everything is filled in, click Save to create the loan. Done You have successfully created and configured a loan product and used it to create a loan in Lendbox. The loan product can now be reused for future loans, and the new loan is ready to manage from the Loans area.

How to Record a Loan Repayment

Recording repayments keeps every loan in Lendbox accurate. Each time a borrower pays, you enter the repayment against their loan, and Lendbox updates the rest automatically. This guide shows you how to record a single repayment from start to finish. It only takes a moment, and you just need the repayment amount on hand. Step 1: Open the Loans area In the left navigation panel, click Loan Management, then click Loans. Step 2: Select the loan Click on the loan you want to record a repayment for. This opens the loan details page. Step 3: Open the Repayments tab On the loan details page, click the Repayments tab. This tab shows every repayment that has already been recorded for that loan. Step 4: Add a new repayment Click the Add Repayment button to start entering a new repayment record. Step 5: Enter the repayment details Insert the repayment amount, and optionally add a description of the repayment for your records. Step 6: Save the repayment Click Save to finalize and store the repayment record in the system. Done Your loan repayment has been recorded. Lendbox automatically updates everything about the loan for you — the outstanding balance, total payments made, and the loan status — so your records are always accurate and up to date.

How to Add Staff Members and Configure Roles

Lendbox lets you build a team with precise control over what each person can see and do. The process has two parts: first you define roles with specific permissions, then you add staff members and assign them a role. Setting up roles first means every new staff member inherits the right access from the moment they join. This guide walks through both parts. Part 1: Create a Role and Set Permissions Step 1: Open Staff Management In the left navigation panel, click the Staff Management tab. Step 2: Open Roles and Permissions Click Roles and Permissions. You need to configure user roles for your organization before adding staff. Step 3: Add a new role Click Add Role to create a new role tailored to your team's needs. Step 4: Name the role Enter the role name to define the position. When done, click Add to save the new role to your system. Step 5: Set permissions Click Set Permissions to specify access levels for the new role. You can choose which pages the role can access and what actions staff members with that role are allowed to take. Step 6: Save the permissions Scroll to the bottom and click Save to apply the permission settings for the role. Part 2: Add a Staff Member Step 7: Open Staff Members In the left navigation panel, click the Staff Members tab. Step 8: Add a new staff member Click Add to begin adding a new staff member. Step 9: Enter their details and role Enter the staff member's name, email address, and select their role from the roles you created earlier. Step 10: Send the invitation Once complete, click Add. The staff member will receive an invitation email with a link they must click to accept and join your Lendbox organization. Done You can now add staff members with customized roles and permissions to improve team management. With roles defined and access controlled, the staff management feature helps strengthen your organization's security and collaboration.